Citizen’s Charter
Republic Act 11302 also known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018 mandates all government agencies to develop their current and updated service standards referred as the Citizen’s Charter. This is developed in the form of information billboards which shall be posted in their respective websites and in the form of published materials written either in English, Filipino, or in the local dialect (Section 6, RA 11302).
This policy promotes the integrity, accountability, and public management of public affairs and public property as well as establishes effective practices aimed at efficient turnaround of the delivery of government services and the prevention of graft and corruption in government. The State maintains public officials’ and employees’ honesty and responsibility, taking appropriate measures to promote transparency in agencies with regard to public transactions and adopting a program that reduces red tape, expediting business and nonbusiness-related transactions in government (Section 2, RA 11302).
SERVICES
The ECCD Council is committed to provide the following major frontline services to help the government and the general public:
EXTERNAL SERVICES
| SERVICES | DOCUMENTARY REQUIREMENTS | MAXIMUM PROCESSING TIME | PERSON-IN-CHARGE |
|---|---|---|---|
| Request for Technical Assistance (Orientation, Training, ECCD related research, Inquiry) | 1. Letter of Request/Inquiry 2. Needs Analysis | 3 days | Program and Policy Unit (PPU) Officer-Office of the Executive Director (OED), Information Technology Officer |
| Request for issuance of Certificate of Proficiency for External Evaluators on the new tool for recognition/accreditation | 1. Training Design on the Utilization of the tool for recognition with at least 24 hours implementation and mock assessment. 2. List of recommended names for issuance of Certificate of Proficiency | 7 days | Program and Policy Unit (PPU) Officer-Office of the Executive Director (OED), Information Technology Officer |
| Request for Conferment/granting of recognition/ Accreditation to public and private child development centers/learning centers (CDCs/LCs) | 1. General Information of the CDC/LC 2. Summary of Assessment Results on the seven (7 areas) 3. Rating of CDC/LC (Satisfactory, Very Satistactory, Outstanding) | 7 days | Program and Policy Unit (PPU) Officer-Office of the Executive Director (OED), Information Technology Officer |
| Payment for External Creditor | Utilities Expenses, Communication Expenses, Rentals and Other dues 1. Statement of Account or Billing Statement (for utilities, communication expenses, etc.) 2. Statement of Account and Contract of Lease/ any applicable contract (for rentals and other dues) 3. Preferably for regular clients to open a Land Bank Account if they don't have one | 3 days | Budget Officer; Finance Officer; Cashier/Cash Unit |
| Hotel Accommodations, Venue rentals 1. Statement of Account or Billing Statement, Hotel Guest Folio, Contract between ECCDC and hotel 2. Approved Activity Proposal, Attendance sheet and Post Activity Report 3. Approved Purchase Request (PR), Canvass/ Quotations from at least 3 suppliers, Abstract of canvass, Approved Purchase Order (PO) duly confirmed by the supplier, Inspection and Acceptance Report 4. Preferably for regular clients to open a Land Bank Account if they don't have one. | 3 days | Budget Officer; Finance Officer; Cashier/Cash Unit | |
| Honoraria for Lecturer, Resource Person, Coordinator and Facilitator 1. Personal Data Sheet and Copy of the presentation materials (if any) 2. Invitation letter/Confirmation letter, Certificate of Completion and Acceptance, Attendance Sheet, Copy of Activity/Program Proposal (if any) 3. Preferably for regular clients to open a LandBank Account if they don't have one. | 3 days | Budget Officer; Finance Officer; Cashier/Cash Unit | |
| Consultancy Services (Individual) 1. Accomplishment Report (duly noted by the Agency Head) 2. Perfected contracts and Certificate of Completion of Service 3. Preferably for regular clients to open a LandBank Account if they don't have one. | 3 days | Budget Officer; Finance Officer; Cashier/Cash Unit | |
| Consultancy Service (Business Firm) 1. Statement of Account or Billing Statement 2. Approved Purchase Request (PR), Canvass/ Quotations from at least 3 suppliers, Abstract of canvass, Approved Purchase Order (PO) duly confirmed by the supplier or bidding documents (if biding is required), Inspection and Acceptance Report, Perfected contracts, Certificate of Completion of Service (for final payment) 3. Preferably for regular clients to open a LandBank Account if they don't have one. | 3 days | Budget Officer; Finance Officer; Cashier/Cash Unit | |
| Availment of ECCDC Flagship Project Construction of National Child Development Center (NCDC Building) | 1. Letter of Intent (LOI) 2. Sangguiniang Panlungsod / Bayan Resolution 3. Proof of Lot Ownership and Site Development Plan 4. Memorandum of Agreement (MOA) (signed by LGU Local Chief Executive) 5. Program of Work (POW) and Detailed Bill of Quantities (Revised by LGU, shall be based on the prevailing local materials and labor cost) 6. Letter approval of the project | 20 working days | NCDC PU Technical Staff |
| Availment of Conversion/Modelling of Existing Day Care Centers to Child Development Centers Project | 1. Letter of Intent (LOI) 2. Sangguniang Panlungsod / Bayan Resolution 3. Proof of lot Ownership and Site Development Plan 4. Memorandum of Agreement (MOA) (signed by LGU Local Chief Executive) 5. Program of Work (POW) and Detailed Bill of Quantities (Revised by LGU, shall be based on the prevailing local materials and labor cost) 6. Full liquidation report of the NCDC building construction 7. Terminal reports for the NCDC building construction and LGU counterpart obligation 8. Letter approval for the project. | 20 working days | NCDC PU Technical Staff |
| Application for securing service record/ Certificate of Employment and other HR record | 1. Accomplished request slip form (Service record/ Certificate of Employment with breakdown of compensation) | 3 days | Human Resource Management Officer |
| Provision of data/information to clients | 1. Information request form | 3 days | Records Officer |
| Freedom of Information (FOI) | 1. FOI request form | 21 - 30 days | Records Officer; Chief Administrative Officer; Appeals and Review Committee |
FEEDBACK AND COMPLAINTS MECHANISM
| How to send feedback | How to file a complaint | Contact Information of ECCD Council |
|---|---|---|
| We value your opinion and feedback on the services we provide. Please help us improve our services by giving us feedback using any of the following means: 1. Accomplish client satisfaction form available at the head office and put this in the driop box/suggestion box. 2. Send feedback, queries, complaints, or suggestions at email address: [email protected] Access information on our policies, activities, and services at the website: Https://www.eccdcouncil.gov.ph | Complaints may be filed through written or verbal and submitted to officer of the day (OD). | - eccdcouncil.gov.ph - [email protected] - (632) 8571.6833 - (632) 8571.4615 - (632) 8571.6590 - (632) 8571.8041 |